Uploading Files to the Web Server
Web Site Maintenance / Search Engines
Domain Management
Account Management
What's missing
from this FAQ?? Creating a Web SiteHow do I write HTML?There are a large number of documents on the web to help you write HTML. Here is a list of HTML references. We can not help you write HTML.
What should I name my files?HTML files should end with .html or .htm extensions. The first file you want people to see (your "homepage" should be called "index.html". The Unix file system is case sensitive. So if you put in one of your html files <a href="MYFILE.HTML"> and name the file myfile.html the system will not be able to find it. Gif and jpg file names can end in .gif or .GIF, or .jpg, .JPG, .jpeg, or .JPEG The Server will search for several different index files in this order:
How much web space do I get? / How many pages can I put up? / Can I get more space if I need it?You can create as many pages as you want within that space-- note that pages containing lots of large graphics or executable files will take up much more space than pages that are primarily text. You can determine the size of your pages by checking them on your local hard drive before uploading them. If you fill your space, you can upgrade your account to a larger space free of charge. You pay only the difference in the new plan price. Please call Customer Service to order additional space. 1-888-932-3746 How do I create a form?If you'd like the results of a form to be sent to you via email, ACTWD already has a CGI script you can use. Please email techsupport@actwd.com to request the script. Once the script has been added you create the form to use it. Just paste this HTML into your web page: <form method="get" action="/cgi-bin/formmailer.cgi"> <input type="hidden" name="to" value="yourname@yourdomain.com"> <input type="hidden" name="subject" value="a subject"> <input type="hidden" name="title" value="a title"> <input type="hidden" name="redirect" value="http://www.domain.com/"> Name<input name="name"><br> Info<input name="info"><br> Info2<input name="info2"><br>
<input
type="submit" value="Submit the form"><input
type="reset" value="Start over"> </form>
How do I create a counter?Please email us and we will set up your counter For multiple counters
in your site: How do I create an image map?Image maps can be created with
such software as: To reference the map that you created with this software from your HTML page, insert the following: <a href="file.map"> <img src="your image map" ISMAP > </a> The only thing to customize here is "filename.map" Just make sure it's the same as the .map file you just created. It does have to end in ".map", though. Client Side Image mapsAnother approach to image maps is to include all the information on the HTML page itself rather than in a separate .map file. This is called a client side image map and offers some advantages and disadvantages. The advantages are that the map is interpreted by the browser so it allows a faster response time when the visitor clicks on a hot spot. It also displays the destination when the visitor moves the cursor over the hot spot, instead of displaying just coordinates. On the down side, not all browsers are able to interpret client side maps- only MSIE and Netscape currently do. So, taking this approach may limit your sites' usability if you don't provide some type of alternative navigation as well. Here's how to set up the HTML page to run a client side map. 1. First, define the map name and hotspots with a tag like this: <MAP NAME =
"map"> The SHAPE can be RECT, CIRCLE, or POLY. The COORDS are the same type of coordinates that would be used in a standard .map file, and indicate the position of the top left and bottom right corners of each linked hotspot you want the map to have. NOTE: th e coordinates are in a comma-separated list with NO SPACES (unlike the standard .map file setup, where they are included as pairs separated by a space! The HREF is the URL or filename the hotspot defined by the COORDS should link to. 2. In the HTML where you want the image to appear, include an IMG SRC tag like this: <IMG SRC="someimage.gif" BORDER=0 USEMAP = "#map" ISMAP> using your image file name instead of someimage.gif. Assuming you've called your map (defined in the previous step) "map", you can leave the USEMAP tag as it appears. Save the HTML file and upload it to the server to test it with either Netscape or MSIE. More about CGI scriptsA cgi script is a way of extending what you can do with the web. Many of the "interactive" web sites make use of CGI scripts to take data from the browser, send it to the server where it can be manipulated (often by a script written in perl or C), and then do something with the output of the script. For example, you would use a cgi script if you wanted to use a form to search a database or mail the output of a form to someone. You can also use a cgi script to do something like put a counter on your page. CGI stands for Common Gateway Interface, which is a specification for how information is exchanged between client browsers and http servers. The CGI specification includes many environment variables. Where does my CGI have to be located?Your CGI scripts should be located in the cgi-bin directory located in the same directory level as httpdocs. The script filename MUST end in .cgi What language can my CGI be In?ACTWD's web servers support the following languages:
*(must be compiled on a Pentium processor machine running FreeBSD) What are the paths to perl, sendmail and my base directory
Once your script is written, here's what to do to run it on your web site:
To learn more about perl, check
the books The following references provide additional information on CGI scripting and advanced web site development:
Can people download a file from my site?ACTWD does not currently
support anonymous ftp access to the server; however, people can download files
from your website through whatever web browser they are using. To link a file
for ftp, put this tag line in your html file: It is not possible for people to upload files to your site unless you give them regular ftp access with your username and password. It is highly recommended that if you do this, you change your password afterward. Do you support server side includes?Yes. A server side include is a
way of calling a procedure directly from an HTML document. The syntax works
something like this: Do you support Real Audio?HTTP Pseudo-Streaming HTTP enables audio content providers to stream RealAudio from a World Wide Web server. While this method is not as robust as using a media server, it provides a reasonable method for providing low volumes of RealAudio content form sites such as personal web pages. Our World Wide Web servers are pre-configured with the MIME types to run Real Audio. To stream RealAudio content using HTTP:
Where can I find someone to design Web pages?A Creative Touch Web Design Uploading Files to the Web ServerDo you support FrontPage2000?Yes, we do support MS FrontPage2000. If you are using FrontPage and did not notify us at time of account set-up, please e-mail techsupport@actwd.com and provide us with your domain name, FTP username, and FTP password letting us know that you would like to have your account set up to handle FrontPage. If received before 5PM that business day your account will be set up for FrontPage by the next morning. For more
information on the FrontPage
editor , please see Microsoft's home page
or call How do I publish in FrontPage?In FrontPage Explorer you go to the File menu option and go to Publish FrontPage Web. When it asks you for the Destination Web Server or File Location, you put in http://www.YOUR_DOMAIN.com. When it asks for the Name of Destination FrontPage Web, you leave that blank. How do I publish using MS Publisher?
* Frequent trouble spots How do I upload my web page files to my site?Please visit our ftp helper page For page creation we recommend Web Edit SoftwareTROUBLESHOOTING:IMPORTANT NOTES:
How can I change file permissions thru FTP? (CHMOD)Unix file permissions specify how a file can be used. The permissions settings are given in three classes-- owner, group, and other. A file's owner can specify the level of file protection for each of these groups. The numerical file protection levels are:
In a directory listing, these protection levels are given in a format that looks like this: -rwxr-xr-- 1 owner group filesize date modified time modified filename
The Unix chmod command can be executed thru most ftp clients. Here are instructions for using some of the most popular ones.
I am getting "permission denied", "invalid login", or "unknown host" when I try to connect-- what's wrong?If you are getting Permission denied
after you connect you are probably not in the httpdocs folder. Double
click on the httpdocs folder and then try to upload. Invalid login
error messages indicate that the username/password you're using don't match
what is set up on the server. This could be due to case sensitivity (for
example, if your username is susan and you put Susan into the FTP program as
the userid), a wrong password, or a problem with your directory itself. If you've checked and are putting correct information into your FTP program, or if you never had trouble before and are now getting one of these error messages, please email techsupport@actwd.com I've uploaded my files, but all I see is something that looks like the Index of my files.. What's up with that?To have a page display automatically when someone visits an address such as www.YOUR_DOMAIN.com , you need to have that page be named "index.html" or "index.htm". So, if you've called your "home" page "myfirstpage.html", it won't appear when your site is accessed, and the server will display an actual index of your files instead. Renaming the file from "myfirstpage.html" to "index.html" will resolve the problem.
Web Site MaintenanceI have this page how do I get people to look at it?The best way to have people find your page is to make it interesting. Big graphics that take a long time to down load tend to discourage people. The real trick is to target some interest and then make a page that someone will want to come back to. There a lots of pages of pictures of people's dog, cat, kids etc. Do something different. Once you have a page, you can try getting it listed in some prominent place on the net. Search engines are usually free to register your site. You can go to any of the big ones and register yourself by clicking on the link at the bottom of their page. For example you can try these
We also strongly recommend the use of "META TAGS" - These hidden tags are read by many search engines to help correctly and effectively index your website (They should be place between the HEAD tags): <head> <title>Web Site Title< /title> How can I get usage statistics for my site?There are several ways you can track how many people look at your page. Most simply, you can put in a counter or guest-book. ACTWD also offers for FREE industry leading Web Trends, a full graphical access information page. Email techsupport@actwd.com with the Subject "addstats DOMAIN.com"
My page doesn't workThis is a listing of the most common problems that we see and how to fix them. Things here are mostly things that didn't fit somewhere else in this FAQ.
Web Server SoftwareACTWD Uses Apache web servers How Does my E-mail account work?With all accounts on ACTWD's servers, you get a fixed number of POP E-mail accounts Click here for pop accounts. Click here for additional email forwardings or pop accounts. I have Exchange Server - how can I receive all of my company's email from a single pop3 account?By asking your account representative to route all of your domain's inbound email to a single ACTWD pop3 account, the middleware program POP3 Gateway can retrieve and correctly route your messages to Exchange Server (or other NT SMTP server) for distribution within your organization. ACTWD has been certified POP3 Gateway compatible by J.A. Korsmeyer, Inc. For complete information on POP3 Gateway, please visit http://www.jak.com/pop3info.htm. How do I set up my additional E-mail accounts?To get the additional accounts set up please visit your control panel. The control panel tutorial provides detailed information on setting up email accounts and forwards. I have a POP3 mail account, what is the server information ?The way you set up your pop accounts will depend on what email program you are using. Here are your basic mail server preferences that you need to follow: Your POP3 (incoming mail)
server is: YOUR-DOMAIN.com Domain ManagementWho to contact for InterNic billing?Questions regarding InterNIC Invoicing and Payment
Procedures should be referred to Registration Services. Can multiple domain names point to the same HTML file?Yes. You can have more than one
domain point to the same root directory. Our set-up fee and InterNic's fee
still apply for this additional domain name. The yearly pointing fee is $75. Can I change my domain name?You cannot change the name, you can only register a new one. You will need to submit an order for a new domain name. This can be done through or by calling us at 888-932-3746. In the online order form, please make reference to your current domain name that you are replacing in the comments section. Please note that we must set up
an entirely new account for this new domain name. Also another set up fee will
be charged and you will need to reupload your files to the new account. And
since this is a new domain name, the InterNic fees still apply. Account ManagementHow do I update my billing with ACTWD?If you need to update or change
any of the billing information associated with your account with ACTWD, go to info@actwd.com.
Note: please include your domain name in your E-mail. How do I change my password on my account?If you want to change the password on your FTP account or on your POP E-mail account, send E-mail to techsupport@actwd.com, or call us at 888-932-3746. Note: please include your domain name and any other pertinent information in your E-mail. Important e-mail addressesHere are some addresses you may find helpful:
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