This used to be a
very limited problem, but more and more dial-up providers are
changing their settings so we've decided to include this in
the helpdesk.
The problem is likely that your ISP has installed some new
fangled spam filtering software which won't allow you to send
email out of their connection through any outgoing mail server
but theirs. The most recent ISP to implement this change
is MSN. The only work around is to change your outgoing
mailserver on all mailboxes to the ISP's outgoing mailserver. This
doesn't change how your mail appears to someone receiving it
(unless they get a kick out of reading mail headers).
Your email will still come from yourmailbox @yourdomain.com
and when they hit reply it will still come back the
same. Basically it's just taking a slightly different
path to get there.
So, how do you know what your outgoing mailserver is? Well, if you have a mailbox
that you're running that is an ISP based box (like something @earthlink.net
or something @email.msn.com then you can look at the
properties on that account to find out what outgoing
mailserver it uses. If you don't have an ISP based
mailbox you can look at you can try going to your ISP's
website and see if they have the information posted
somewhere. If all else fails, call them and ask what
your outgoing mailserver setting should be.
Now, once you know what your new outgoing mailserver should
be, here's how to fix it:
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